Question 1

How to order free curtain samples.

Accepted Answer

Order free curtain samples directly to your door with a few simple clicks, the samples are perfect tools for seeing nuances and feeling the material.

All samples are sent out the same day. Should you have any questions, we are more than happy to help, contact us via email, telephone or chat.

Question 2

How do I measure the length of my curtains?

Accepted Answer

For the perfect trail - measure from floor to ceiling and add 1cm.

Take me to the guide!

Question 3

How do I choose the width of my curtains?

Accepted Answer

A curtain in single width in a curtain track drapes at least 35cm, and at the most 90cm. A curtain in double width drapes at least 70cm, and at the most 180cm.

Take me to the guide!

Question 4

Do I need any accessories for my curtains?

Accepted Answer

The curtains are sold piecewise and without accessories. But we have everything you need for a complete curtain solution, and you can find our assortment of curtain hooks and rails here.

Question 5

How do I order curtain rails?

Accepted Answer

Only your imagination sets the limits on how long or short your rail can be! By means of the Gotain complete curtain rail-kits with lengths of 150cm or 200cm you can shorten and joint to get your perfect length.

You can find rails here.

You can find joint-parts here.

You can find the shortening service here.

You can find rails here.

You can find joint-parts here.

You can find the shortening service here.

Question 6

How do I black out with curtains?

Accepted Answer

Think high and wide - the more fabric draping your window, the better the black out effect.

Take me to the guide!

Question 7

How do I get the hotel-look?

Accepted Answer

Use curtains in two layers - one sheer and one heavier. Choose a ceiling mounted curtain rail for a spaceous feeling, and place the rails with a 7-10cm distance inbetween.

Take me to the guide!

Question 8

Should I choose a rail or a rod?

Accepted Answer

Choose a curtain rail for a modern and minimalistic look, or a rod for a timeless interior detail.

Take me to the guide!

Question 9

How do I put the curtain hooks in my curtains?

Accepted Answer

Choose low curtain hooks if you plan to hang your curtains on a rail, and high hooks for a rod. You will need around 15-20 low hooks to hang a single width curtain on a rail.

Take me to the guide!

Question 10

How do I mount my curtain rails?

Accepted Answer

All Gotain curtain rails come in complete kits, and can be mounted on both walls or ceilings.

Take me to the guide!

Question 11

How do I wash my curtains?

Accepted Answer

You will find advice regarding cleaning and care for all products on the product page, under the headline 'Material & Care'.

Question 12

How long is the delivery time?

Accepted Answer

We will dispatch your curtains within three weeks of placing your order. Curtain tracks and other accessories are dispatched within two working days. For our international customers, the courier company and delivery time to reach the delivery address from our atelier in Sweden may vary. Once your order is dispatched you will receive a tracking number via email and can always track your order quickly and easily via this.

Question 13

What is the price of shipping?

Accepted Answer

Read all about our freight alternatives here.

Question 14

How will my curtains be delivered?

Accepted Answer

For our international customers, the shipping company and delivery options may vary, but we primarily ship via DHL. We will always aim to primarily schedule your delivery to your doorstep.

Question 15

How will my curtain rails/rods be delivered?

Accepted Answer

For our international customers, the shipping company and delivery options may vary, but we primarily ship via DHL. We will always aim to primarily schedule your delivery to your doorstep.

Question 16

What happens if I can't be there to receive my home-delivery of curtain rails/rods?

Accepted Answer

For our international customers, it is especially important that you keep track of your tracking number that we send to you when the order is packed and dispatched. If you are unable to accept the package at the times the courier delivers and, worst case, the package is returned to us in Sweden, we will need to charge you for sending it again.

Question 17

My parcel has been sent in return. What do I do?

Accepted Answer

If your parcel has been returned to Gotain, we will again charge you the same amount that you paid for shipping to cover the cost of sending it again.

Question 18

Do you offer worldwide shipping?

Accepted Answer

We do! At checkout your final price will be calculated based on your adress. If you have any questions, feel free to reach out through email, telephone or chat.

Question 19

How does customs and VAT work when ordering from Norway/UK?

Accepted Answer

Norway and UK All prices on the Gotain website are including VAT and customs, and no further charges will be added. All parcels are shipped by DHL express.

Freight costs:

Curtains, accessories and details - equivalent of 369SEK. Large parcels such as roman blinds, tracks and rods - equivalent of 999SEK.

Worldwide All prices on the Gotain website include VAT within the EU. Outside of the EU, VAT and customs fees may apply. All parcels are shipped via DHL Express. For any inquiries regarding shipping to your specific country, please contact us (https://www.gotain.com/en/contact), and we will be more than happy to assist you.

Question 20

Can I return custom made curtains?

Accepted Answer

No - all curtains are sewn made to measure your exact measurements, which means we can not take any products in return.

Question 21

Can I return accessories?

Accepted Answer

You have a 14-day right to return all accessories. The packaging has to be intact and unbroken. To get a return note, email order@gotain.com. The refund will be returned to the same account that the payment was made from, excluding the price for the booked return shipment.

For more information regarding your return - reach out to us, and we will help you!

Return of a curtain rail 150cm - 299kr (within Sweden)

Return of a curtain rail 200cm - 499kr (within Sweden)

Return of accessories (curtain hooks etc) - 99kr (within Sweden)

Return via showroom - 0kr

Return from abroad - contact info@gotain.com for more information and pricing

Question 22

What qualifies for a reclaim?

Accepted Answer

All Gotain curtains undergo a thorough quality control in multiple steps before being packed and shipped. If your order was defect or faulty upon receiving it, we kindly ask you to start a reclamation case as soon as the defect has been observed. Describe the defect as detailed as possible and enclose pictures of the damage, this in order for us to be able to assess your case as correctly as possible.

If your reclaim case been approved, we will send your a return note which has to be used within 30 days - thereafter the reclaim case will expire.

If your reclamation case of a curtain/s has not been approved, you will be charged a fee of 299kr/curtain (within Sweden) for us to send it anew to you.

Normal usage and products purchased over 2 years prior do not qualify for reclamation.

Please note that all reclamation cases are to be handled over email. This because of our need for tracability in the dialogue, and therefore we abstain all reclaims over phone or chat.

For reclaims from abroad, please contact info@gotain.com for further information and pricing.

Question 23

My curtains are too long! Can I make a complaint about my order?

Accepted Answer

If you have measured by yourself and the length deviates more than 1% we will more than happily control and measure these for you. The curtains will then be sent to our studio in Sweden where we will assure the measurement of the curtains based on the order material.

The weave of the textile affects the weight of the fabric, length and how the hang, a deviation of less than 1% of the total length is not regarded as a reclamation case. If the deviation is less than 1% of the total length of the curtain, we will charge a service fee of 299kr/curtain to ship it back to you.

If the curtain has a deviation over 1% of the ordered length of the curtain, we will of course correct this for you free of charge and send it back to you as soon as possible!

FAQ